If you’re no longer receiving emails from Circleback, first check your spam or junk folder. If you don’t find them there, log back into your account using the email method. If your email address was blocked from receiving emails after a failed delivery, logging in will automatically reactivate it so you can receive future emails.
Restore email delivery
Check your spam or junk folder for emails from Circleback. If you find them there, mark them as not spam.
If you don’t find the emails, log in to Circleback using the email method with the email address that isn't receiving emails. If you're already logged in, log out and log back in.
Ask your IT team or mailbox provider to allowlist circleback.ai to help prevent future delivery failures.
Why emails stopped
If your mailbox provider rejects an email with a permanent delivery failure, known as a hard bounce, Circleback stops attempting to send emails to that address. This is called email suppression.
Logging back in removes this suppression, but your mailbox provider may still reject future emails if the underlying issue hasn't been resolved.
Still not receiving emails?
Check Settings → Emails to make sure the emails you want are enabled. See Email preferences.
If emails still aren't arriving, contact support with the email address affected and the type of email you're missing.