If you're not able to record with the desktop app, here are the most common reasons and how to fix them.
Circleback doesn't have permissions
The Circleback app requires system level permissions to record your microphone, screen, and system audio. You can give Circleback these permissions through your system or browser settings.
macOS
Enable Microphone access for Circleback from System Settings
System Settings → Privacy & Security → Microphone → turn on access for Circleback (Control access to the microphone on Mac)
Enable Screen & System Audio Recording for Circleback from System Settings
System Settings → Privacy & Security → Screen & System Audio Recording → turn on access for Circleback (Control access to screen and system audio recording on Mac)
Windows
Enable Microphone permissions for Circleback from Settings (Turn on app permissions for your microphone in Windows)
Enable Screenshots and screen recording permissions for Circleback from Settings → Privacy & Security → Screenshots and screen recording