Circleback

If you're not able to record with the desktop app or web app, here are the most common reasons and how to fix them.

The Circleback app requires system level permissions to record your microphone (desktop and web), screen (desktop only), and system audio (desktop only). You can give Circleback these permissions through your system or browser settings.

Enable Microphone access for Circleback from System Settings

- System Settings → Privacy &amp; Security → Microphone → turn on access for Circleback (<a href="https://support.apple.com/guide/mac-help/control-access-to-the-microphone-on-mac-mchla1b1e1fe/mac" rel="nofollow noopener noreferrer" target="_blank">Control access to the microphone on Mac</a>)

Enable Screen &amp; System Audio Recording for Circleback from System Settings

- System Settings → Privacy &amp; Security → Screen &amp; System Audio Recording → turn on access for Circleback (<a href="https://support.apple.com/guide/mac-help/control-access-screen-system-audio-recording-mchld6aa7d23/mac" rel="nofollow noopener noreferrer" target="_blank">Control access to screen and system audio recording on Mac</a>)

- Enable Microphone access for Circleback from System Settings
 - System Settings → Privacy &amp; Security → Microphone → turn on access for Circleback (<a href="https://support.apple.com/guide/mac-help/control-access-to-the-microphone-on-mac-mchla1b1e1fe/mac" rel="nofollow noopener noreferrer" target="_blank">Control access to the microphone on Mac</a>)
- Enable Screen &amp; System Audio Recording for Circleback from System Settings
 - System Settings → Privacy &amp; Security → Screen &amp; System Audio Recording → turn on access for Circleback (<a href="https://support.apple.com/guide/mac-help/control-access-screen-system-audio-recording-mchld6aa7d23/mac" rel="nofollow noopener noreferrer" target="_blank">Control access to screen and system audio recording on Mac</a>)

Enable Microphone permissions for Circleback from Settings (<a href="https://support.microsoft.com/en-us/windows/turn-on-app-permissions-for-your-microphone-in-windows-94991183-f69d-b4cf-4679-c98ca45f577a" rel="nofollow noopener noreferrer" target="_blank">Turn on app permissions for your microphone in Windows</a>)

Enable Screenshots and screen recording permissions for Circleback from Settings → Privacy &amp; Security → Screenshots and screen recording

- Enable Microphone permissions for Circleback from Settings (<a href="https://support.microsoft.com/en-us/windows/turn-on-app-permissions-for-your-microphone-in-windows-94991183-f69d-b4cf-4679-c98ca45f577a" rel="nofollow noopener noreferrer" target="_blank">Turn on app permissions for your microphone in Windows</a>)
- Enable Screenshots and screen recording permissions for Circleback from Settings → Privacy &amp; Security → Screenshots and screen recording

Accept the microphone access popup that comes up when recording, or enable microphone via site settings by following the instructions for your browser

- <a href="https://support.apple.com/guide/safari/websites-ibrwe2159f50/mac" rel="nofollow noopener noreferrer" target="_blank">Safari</a>
- <a href="edge://settings/privacy/sitePermissions/allSites/siteDetails?site=https%3A%2F%2Fapp.circleback.ai" rel="nofollow noopener noreferrer" target="_blank">Edge</a>
- <a href="https://support.google.com/chrome/answer/2693767?hl=en&amp;co=GENIE.Platform%3DDesktop" rel="nofollow noopener noreferrer" target="_blank">Chrome</a>
- <a href="https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions" rel="nofollow noopener noreferrer" target="_blank">Firefox</a>

- Accept the microphone access popup that comes up when recording, or enable microphone via site settings by following the instructions for your browser
 - <a href="https://support.apple.com/guide/safari/websites-ibrwe2159f50/mac" rel="nofollow noopener noreferrer" target="_blank">Safari</a>
 - <a href="edge://settings/privacy/sitePermissions/allSites/siteDetails?site=https%3A%2F%2Fapp.circleback.ai" rel="nofollow noopener noreferrer" target="_blank">Edge</a>
 - <a href="https://support.google.com/chrome/answer/2693767?hl=en&amp;co=GENIE.Platform%3DDesktop" rel="nofollow noopener noreferrer" target="_blank">Chrome</a>
 - <a href="https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions" rel="nofollow noopener noreferrer" target="_blank">Firefox</a>

Common reasons that prevent recording on the desktop app and web

Troubleshoot recording on desktop and web

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Troubleshoot recording on desktop and web

Circleback doesn't have permissions

macOS

Windows

Web